Keeping Our Community Safe

What to Expect During Your Appointment

This is a difficult time for all of us. Our thoughts are with everyone who is affected by the COVID-19 pandemic. We want all our customers to know that we are committed to the safety of both you and our staff and we have been following all recommendations by the CDC.

Here are just some of the things that we are doing to exercise caution during the pandemic:

What Steps are We Taking?

  • If an employee is feeling ill, they will stay home to monitor their health
  • When scheduling an appointment, our staff will ask if you have concerns of illness in your home. Ultimately our technicians have the final say regarding their safety in a working environment and have the right to reschedule an appointment if deemed unsafe.
  • As always, our technicians will continue to wear single-use shoe protection in your home.
  • Our team has also been equipped with single-use gloves, masks, hand sanitizer, and eye/face protection to be used before, during, and after each appointment
  • Surface areas that we are in contact with are to be disinfected
  • We will forego a handshake
  • We will do our best to keep a recommended six-foot distance as best as possible throughout the appointment
  • We will utilize available technology. All technicians are equipped with smartphones that are linked to a company email account and our customer database software. We can take payments over the phone in our office or directly on our website.

What Can You do to Help?

  • We ask that anyone in the house keep their distance to maintain the six-foot distance as best as possible
  • Prop doors open to allow for less surfaces for our technicians to touch
  • Clear any items away from equipment or work areas
  • We will install a new air filter, place the old one in a bag, and ask that they be disposed of onsite.
  • We may ask for assistance to operate thermostat
  • Open communication will continue to be essential from start to finish between homeowners and our staff

We are committed to the health and safety of all our clients and staff. Thank you for entrusting us to serve you.

Give us a call at (717)697-3528 or fill out our contact form to learn more about our precautions or schedule an appointment. We’re here when you need us.

Updated on May 15, 2020